T&C / Returns / Exchange
Terms & Conditions
Each customer provides the measurements to AHDLondon in order to produce a tailor made garment. Measurements are provided by the customer on line at the time of making an order. AHDLondon will deal with the customer’s order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.
USE OF PRODUCTS
Our products have been selected on the basis that they will be used for the personal use and we will not be liable for any loss resulting from commercial use of our products.
If the customer is not satisfied with either the quality or the fit of the ordered items(s) AHDLondon may, after inspection of the goods, follow a strict policy of Repair, Replace and Refund (if any). A Refund can only be processed following the procedures of Repair and Replace. In the case of a refund, you will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. AHDLondon retains ultimate discretion on whether a product is deemed faulty or not.
All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the contract. The statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.
TERMS & CONDITIONS OF PURCHASE
“Customer” means any person who is purchasing items from the Supplier.
“Supplier” means AHDLondon (Ahmed Tailor).
Title in the Goods shall not pass until the price of the garment(s) has been paid in full for the Goods. Title in the Goods shall pass when the price of the garment(s) has been paid in full for the Goods.
The supplier warrants that the garments description will correspond with the description shown on our website or logged by the customer at the time of purchase. The supplier shall ensure that all garments supplied to the Customer are capable of being altered. There will be an additional expense in making alterations to the garments specified. [Please see the Cancellation and alteration policy below]. The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the measurements of the customer after the order was placed. The Supplier will not be held liable for any costs incurred on the part of the Customer during Repair, Replace and finally Refund, regardless of the outcome of the fitting / replacement procedure.
To enable the Supplier to perform the contractual terms and produce a high quality garment, the Customer must co-operate with the supplier by providing the supplier with their exact measurements/ dimensions. It is Customer’s responsibility to take the correct measurements. If you are unsure about any products or how to take measure please call our customer services team for help before ordering. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights. The Supplier offers a professional tailoring service, therefore, if the information relating to the requested size of the garment proves to be erroneous
If the Customer changes or wants to cancel or alter the size of the garment after placing the order, the following shall occur:
Customer must notify Supplier by emailing any changes to their order within 24 hours of placing the order online and telephoning the Supplier.
TERMS AND CONDITIONS OF ORDER PLACEMENT, ORDER CHANGES AND RETURNS
Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined here have been accepted and agreed to. It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled upon commencement of the manufacturing process. Where the order consists of multiple garments, the start of the manufacturing process commences with the garment; for the avoidance of doubt, subsequent garments on a multiple garment order cannot be cancelled once the first garment has been started. Should it under some circumstances, be agreed by the Supplier to cancel an order, cancellation charges of £20, together with any outstanding charges for costs incurred by the supplier, would be deducted from the submitted payment before a refund is issued.
Any changes must be made to an order within 24 hours of placing the order; making a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endevour to make changes. All changes to an order, once the order has been processed and where a change remains possible, will carry a £20 change fee per change which is in addition to the difference in any charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect.
The Supplier shall not be liable for any loss relating to a change in the dimensions of the customer after the order was placed. The Supplier will not be liable for any additional expenses incurred in altering the garment.
Tolerance: Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 2cm where necessary.
We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
As each order is personally tailored, the Supplier is unable to resell an order to any Customer other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot fulfill that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier’s ordering system is taken as the firm and final order.
As a general rule, we do not offer refunds or accept returns.(except if the item is completely wrong in style or faulty).
NOTE: postage fee is non-refundable for exchange or refund on none faulty items
In the unlikely event that a manufacturing error has occured we will follow our strict repair, replace or refund policy up to one month after completion of an order. We will require you return the garment to us, either to our branch or by post for inspection. We are not liable for defects resulting from the customer not following our care instructions. Should a customer return a garment over one month after completion AHDLondon will not accept responsibility for a faulty garment and will maintain the customer has had fair use of the product.
NOTE: postage fee is non-refundable
TERMS AND CONDITIONS OF DEADLINES AND DELIVERIES.
It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will try its best to comply with the average turnaround of between 5-7 working days (except Wedding garment line).
While turnaround of an order is indicated as an estimated dispatch date in the “My orders and profiles” section of the Supplier’s website, it is understood that the supplier will try to keep as close to the scheduled estimated dispatch date as possible.
The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production and delivery and are always working hard to delivery your order as soon as possible.
AHDLondon cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.
Also, the Supplier will not be responsible for such delays resulting from situations within the recipient’s control, such as recipient not being available to accept delivery, or incorrect delivery details supplied. A delay does not include any alterations that are requested by the Customer.