Frequently Asked Questions
Shipping
UK Standard Delivery
You will receive your delivery within 5 working days after you place your order (please note Saturday and Sunday are not classed as working days).
The cost of UK Standard Delivery is £3.99 and your order will be sent out via the most suitable carrier. Your order can be delivered any time between 8 am and 8 pm and a signature may be required on receipt.
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up. Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
Do You Ship Internationally?
Yes, we offer interational shipping and price list is availabe at our Delivery info page.
How can I track my order?
You can track your order through your account at your orders page and if you don’t have an account you can track at out Order Tracking page.
Returns
Can I Exchange / Return My Item(s)?
Yes, you can request returns and exchnages for your orders.
How Long Will Returns & Exchange Take?
Returns will take 5 – 8 business days and exchanges will take 2 – 12 business days.
Do You Offer Refunds?
Yes, you can request returns and refund within 14 days of your purchase date.
Coupons
Can I Use My Coupon Online?
Yes, you can use your coupon at the cart page.
Are The Prices The Same As In Store?
N/A